Who does what and why
- Basic researcher
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- Anticipate questions nobody has asked yet
- Limited contact with users, mostly core professionals
- Credibility established through publication
- Consultancy
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- Address specific questions from clients
- Intimate interaction with client organizations
- Data not generally available to the public
- Credibility established through clientele
- Data warehouse
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- Questions answered are longstanding and well known
- Data transfer (order processing) support
- Redirects customers to consultants for help
- Credibility established by quality of data, which is governed by procedures
- Software developer
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- Questions arise in feedback from users
- Work with users to understand their needs
- Modifies data, develops tools for users
- Credibility established by usability of data and quality of technical support